Journal
Findings on how businesses get found, get chosen and grow. One piece a month.
Your AI agent is not the system
An AI receptionist looks like one voice answering a phone. Fifteen other decisions sit around it — intent, authority, ownership, what happens when the calendar is down.
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How AI decides which local business to recommend
The answer is assembled, not looked up — and what it is assembled from is mostly not your website. Why a thin record loses to a thick one, and why disagreement is worse than silence.
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What a small winery can actually do with AI
Napa’s most automated winery engineered its own fermentation system. Most estates cannot, and need not — this is the part that costs little and pays back on the next enquiry.
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You cannot automate a process you have not written down
Automation runs a broken process faster. The one-page mapping exercise that has to come first.
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Vibe coding, and the four rungs above it
Coined for weekend throwaways, now used for production. Four questions that reveal how yours was built.
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Why your business is missing from AI answers
Seven causes, in the order they actually occur, each with the check that confirms it. The first three are structural.
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What ChatGPT and Perplexity can actually see about your business
A ten-minute audit you can run yourself, with the exact questions and how to read the answers.
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The business record AI reads, and why it has to match everywhere
When two sources disagree, a model does not average them. It picks one, or it drops you.
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Schema markup for local service businesses, in plain English
What it is, which types you actually need, and code you can copy and adapt today.
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What a website has to do now that it didn't have to do in 2019
Two audiences now: the person reading it, and the machine describing it to someone who never arrives.
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